Mike has been a pioneer in the air duct cleaning industry, developing many of the cleaning tools now standard in the industry. He was the first to move to digital administration, converting to a fully computerized office environment long before most other businesses. In 1987, when the industry began its first national association (NADCA), Palazzolo was a charter member, serving on the founding Board of Directors, and was president of the association in 1991.

Mike’s commitment to indoor air quality extends beyond the work environment. In 1991, the American Lung Association gave Mike their Distinguished Service Award for outstanding achievement in completing a 3300-mile transcontinental fund-raising bicycle trek. Mike’s 40-day bike ride raised over $5000 for the charity.